Only purchase if your product is not covered by our warranty policy or concierge service. Only available for SMD fine jewelry pieces.

Please note that repairs can take up to 6-8 weeks.

Damage due to neglect, abuse, or natural wear and tear will be repaired for a flat rate of $100, unless SMD deems otherwise. SMD reserves the right to charge fees or repairs using our professional discretion.

Due to the nature of herringbone chains, hollow hoops, and hollow link chains, these pieces may not be able to be repaired.

If you have specific questions, please email info@shelleymoondesigns.com. Please note that most SMD pieces are handmade and may have attributes that vary slightly from what is portrayed on our website. These are not defects and will not be repaired. All of our stones are natural, not dyed or heat treated. No stone is exactly alike, and slight color variations and inclusions are normal.

All repairs originating from Hawaii or Alaska will require an additional $20 fee to cover shipping surcharges.

We do not currently offer repairs for international orders.