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  • Free shipping over $200
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Only purchase if your product is not covered by our warranty policy or concierge service. Only available for SMD fine jewelry pieces.

Please note that repairs can take up to 6-8 weeks.

Damage due to neglect, abuse, or natural wear and tear will be repaired for a flat rate of $100, unless SMD deems otherwise. SMD reserves the right to charge fees or repairs using our professional discretion.

Due to the nature of herringbone chains, hollow hoops, and hollow link chains, these pieces may not be able to be repaired.

If you have specific questions, please email info@shelleymoondesigns.com. Please note that most SMD pieces are handmade and may have attributes that vary slightly from what is portrayed on our website. These are not defects and will not be repaired. All of our stones are natural, not dyed or heat treated. No stone is exactly alike, and slight color variations and inclusions are normal.

All repairs originating from Hawaii or Alaska will require an additional $20 fee to cover shipping surcharges.

We do not currently offer repairs for international orders.
Shipping calculated at checkout.
Fine Jewelry Repair Service

Shipping & Returns

Shipping

For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time.Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays. Read more on our Shipping Details page.

Returns

For domestic orders, you have the option to return most unworn or unused items within 10 business days of the delivery date. Once the item is received at our studio, we'll assess its eligibility for a full refund. Please note, depending on the condition of the returned item, a 20% restocking fee may be applied (e.g., if it's damaged or clearly worn). We'll provide you with a prepaid return label; however, for returns, a $10 deduction will be made from the total refund amount. If you choose to exchange or shop for a new item, SMD covers the return label cost. Certain pieces are only eligible for exchange or store credit—please review product descriptions and details before placing an order. We do not accept partial returns for individual products (e.g., returning only a chain or pendant from a necklace purchase). Please be aware that shipping costs are non-refundable once the product has been shipped. Learn more about returns here
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